Included in the discussions were David Heath, the newly appointed chair of the Independent Funeral Standards Organisation (IFSO), Jonathan Rees, independent chair of the National Association of Funeral Directors (NAFD) management committee, and Jon Levett chief executive at the NAFD.
The visitors were welcomed by Andrew Judd, executive director of funeral operations, and Natalie McKail, director of standards, compliance, and regulation at Dignity.
While representing a chance to lay out the company’s support for the newly established IFSO, the group also used the meeting to show the regulators how it has responded to the pandemic with the aid of the NAFD.
Judd said: “The meeting was a great success. It gave us an opportunity to meet David for the first time and to update Jonathan and Jon on our new strategy and organisational structure.
“Dignity will continue to be supporters of regulation in the sector in relation to quality and standards as we believe this will result in better outcomes for bereaved families.”
McKail added that the group also discussed “where we have already put compliance at the heart of our approach” and how the group is responding to the “regulatory environment in which we now operate”.