Despite being an organisation with just 45 members of staff, GreenAcres Woodland Burials beat some of the biggest names in UK business to win a national award for customer service.
GreenAcres beat companies such as Dell, uSwitch and LV to win the ‘Frontline team of the year award’ at the recent European Call Centres and Customer Service Awards.
Managing director at GreenAcres Woodland Burials Andy Paling said: “In our industry we are often dealing with people at a very vulnerable time of their lives so our staff have to be at the top of their game. It is a great honour to have that recognised at a national level and I’m delighted for all of our employees who constantly go above and beyond the call of duty, always putting our families first.”
Chair of judges for the awards Claudia Thorpe added: “The GreenAcres team left the judges feeling quite emotional thanks to the inspirational stories of individuals constantly going above and beyond for the customer experience. They also demonstrated a strong teamwork ethic that helps them deliver exceptional service.”
Image: (L-R) Brian Hudson of Performance Telecom; GreenAcres’ Carmen Graham; and comedian Seann Walsh.