Colleagues from the Midcounties Co-operative Funeralcare have been awarded NVQ level 2 qualifications in customer services.
A total of 35 colleagues from Midcounties were awarded the qualification after studying for the course over eight months. The NVQ is equivalent to five GCSEs, and there are a range of qualifications on offer including customer service and management. The courses, offered through Performance through People, help colleagues develop their knowledge and understanding of the funeral industry.
Simon Fisher, group general manager at Midcounties Co-operative Funeralcare, said: “The colleagues have really enjoyed studying for the qualifications and I am delighted with their achievements. Many have also expressed an interest in further study.
“It is really important that all of our colleagues receive the support and training they need for a rewarding career, which will help them to grow and develop.
“We believe that by offering training initiatives and support in such a specialised field, we are able to provide a complete and sensitive service to customers and offer them a funeral care package that meets the needs of the individual.”