Funeral Plans

Golden Leaves strengthens its consumer protection with new appointment

Funeral plan provider Golden Leaves has announced the appointment of Arnold Pindar to its board of trustees in the company’s bid to strengthen its consumer protection efforts.

Pindar is also currently chairman of the UK’s National Consumer Federation and is president of ANEC, the European Consumer organisation, which represents the interests of European consumers.

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Pindar said: “As an independent trustee of the Golden Leaves Trust, it is my role to ensure that money paid to Golden Leaves for pre-paid funeral plans remains safe. As someone very active in the consumer movement across Europe and experienced in standardisation, I can personally fully endorse and contribute to Golden Leaves’ high levels of quality, standards and consumer protection within their operational activities and their work to promote these qualities throughout the funeral planning industry.”

Pindar also joins consumer protection expert Jim Humble OBE amongst other experts on the Golden Leaves Trustee board. Jim is a vice president of the Chartered Trading Standards Institute and previously served as assistant director of consumer affairs at the Office of Fair Trading.

Jim Humble OBE added: “I agreed to become a trustee of Golden Leaves because I found excellent transparency and an absolute determination to protect consumers. The company’s terms of fairness and value are exemplary. The trustees are also able to secure the very best financial advice to ensure every customer is fully protected.”

Barry Floyd, managing director of the Golden Leaves Group, said: “We believe that consumer protection and elevated consumer outcomes are delivered by a consumer-centric approach coupled by high quality operational standards. We have always adopted this approach to conducting business and the appointment of Arnold to our board of Trustees clearly illustrates, that our determination to continue in this fashion has not wavered.”

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