BSI launches new Kitemark for Customer Service

BSI, the business standards company, has launched the BSI Kitemark™ for Customer Service. The Kitemark has been developed to help consumers easily identify organizations that are proven to deliver an excellent customer service experience, as well as helping deserving businesses to stand out in the market place.

The first UK organization to be independently awarded the Kitemark is Dignity Funeral Plans, which will be displaying the BSI Kitemark on their website and marketing materials. Although piloted in the funeral planning service industry, the BSI Kitemark for Customer Service is available to any organization that wishes to demonstrate that they take customer service seriously.

Steve Wallis, Commercial Director at Dignity said: “High quality and standards, including excellence in customer service, goes through the very heart of our business. We are so proud that BSI’s new Kitemark recognises this, reflecting all the hard work put in by our client service team over the years. Not only has BSI acknowledged that we already had great systems and processes in place but we have been able to work collaboratively with BSI to ensure that the certification scheme is as rigorous and robust as possible, not just for the funeral services industry, but for every sector.”