Westerleigh crematoria praised for ‘excellent service’ by FBCA

Westerleigh Group has revealed that three of its crematoria have recently received high praise from official inspectors from the Federation of Burial and Cremation Authorities (FBCA) for an ‘excellent level of service provision’. 

The FBCA’s Crematorium Compliance Scheme involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest.

Waseley Hills Cemetery and Crematorium, which serves the communities of South Birmingham, Bromsgrove and North Worcestershire, and Sedgemoor Crematorium in Somerset earned very positive reports from the FBCA following inspections in January and February respectively. 

Claire Montague, manager of Waseley Hills Cemetery and Crematorium, said: “I was particularly pleased that we were awarded full marks for service and staff by the inspector, Stuart Connelly.

“He said he was ‘extremely impressed’ with the staff and facilities acknowledging the knowledge, dedication, enthusiasm and professionalism of my team. These comments from the inspector speak volumes about the kind of people who work here and send a strong message to local families about the exceptional service they will receive from us.”

Meanwhile, West Lothian Crematorium was visited – also in January – by Robert Swanson, QPM, the senior inspector of burial, cremation and funeral directors in Scotland.  

Swanson said: “Westerleigh Group should be justly proud of the high level of service provided by staff at West Lothian Crematorium.

“The close working relationship and willingness of staff to help others within the confines of the crematorium is evident to all and was also shown to be the case by their participation in charitable events.”

He added: “An example of their commitment and dedication is demonstrated by their attendance at the cremation during Storm Eowyn, ensuring all services and cremations that families wished to proceed, went ahead as scheduled.”

Ed Lane, managing director of crematoria and cemeteries at Westerleigh Group, said: “It was truly heartening to read these latest inspection reports. They highlight our commitment to consistently providing exceptional care, services and facilities to the bereaved communities we support across the country.

“These reports also offer reassurance to those we serve, demonstrating that Westerleigh Group always puts families first, providing compassionate and respectful support at all times.”

He added: “Our colleagues are at the heart of everything we do – their dedication and professionalism are fundamental to the quality of our services. We take immense pride in their efforts, and it is their hard work and compassion that are reflected in these outstanding inspection results.”