The Personal Finance Awards has been running for 22 years and nominations for the awards are sent in directly by customers, based on their experiences. This year the awards received over 20,000 votes.
With over 25 years’ experience providing funeral plans to more than 70,000 customers across the UK and Europe, Avalon was recognised for its dedication to its customers, as well as the high standard of its service.
The award win follows a successful period of growth for the business under a new senior management team led by CEO, Susan Stevenson.
Avalon’s CEO, Susan Stevenson, said: “There are few other industries in which taking care of the customer, their journey and their family is quite so important.
“We like to think we’re different to other funeral plan providers in that we go the extra mile in helping customers and their loved ones when they perhaps need it most.
She added: “It’s our promise to always put our customers at the centre of what we do, and the fact that we’ve been recognised for our efforts – particularly by such a widely renowned awarding body as the Personal Finance Awards – really means the world to us.”
Regulated in the UK by the Funeral Planning Authority (FPA), Avalon has offices in Cheshire, Spain, The Canaries, Portugal and Cyprus.