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A funeral home’s experience following Safe Hands’ collapse

The collapse of Safe Hands in March 2022 caused the funeral plans of 46,000 customers to be made void, as the company was not regulated by the FCA. A subsequent fraud inquiry launched in October 2023 by the Serious Fraud Office revealed suspected fraud at Safe Hands and its parent company, SHP Capital Holdings Ltd. Funeral director at Jennifer Ashe and Son, Joe Evans, talks about the process of honouring prepaid plans through Safe Hands and whether this event has the capacity to sour people’s opinion of the funeral plan structure

When did you first hear about Safe Hands’ collapse and what was your reaction to Jennifer Ashe and Son honouring its prepaid funerals? 

We knew there was trouble coming just before it was officially announced; on the day of, our phone lines did not stop ringing, all with concerns from our customers over their Safe Hands plans. John Ashe, our managing director, said that every customer who calls would have their plan honoured, despite the situation with Safe Hands.

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