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Co-op Funeralcare has reported a 17.4% year-on-year rise in the value of funeral plan sales for the six months ended 5 July, despite disruption earlier this year from a cyber attack that affected parts of the group.
The funerals business sits within Co-op’s Life Services division, which achieved 2.4% revenue growth in the first half of 2025, or 6.5% excluding the cyber impact. The division also includes insurance and legal services.
The group said the increase in funeral plan sales marked a “strong step forward” in performance, contributing to wider investment in services designed to support members at “moments that matter”.
Alongside funerals, Co-op has invested in artificial intelligence (AI) tools to speed up cases in its legal services arm.
According to Co-op, the first half of the year had brought “significant challenges” but praised the response of colleagues in maintaining vital services, including funerals, for members and communities.
Shirine Khoury-Haq, chief executive of Co-op, said: “When we experienced a significant cyber attack, that financial strength allowed us to respond as a member-owned organisation.
“I’m very proud of how we reacted: we kept trading, prioritised colleagues and vulnerable communities, and launched a partnership with The Hacking Games to tackle youth disenfranchisement – the root of many cyber threats.”
