Charles Stephens, The Wirral’s largest independent funeral directors, has begun a major programme of investment.
The company has opened a new branch in West Kirby and carried out a refit of its Heswall office.
During the next 18 months, the remaining five branches – Rock Ferry, Neston, Little Neston, Bromborough and Claughton – will also undergo refurbishment.
The programme coincides with the 120th anniversary this year of the fourth-generation family company. Gemma Stephens took over as managing director from her father Jeremy six years ago. Jeremy continues to act as a senior consultant to the family business.
Gemma said: “We are extremely proud of our history of providing people in Wirral with a dignified funeral.
“Our staff remain committed to the traditions of providing the very best funeral services while, at the same time, ensuring we meet the requirements of today’s families.
“We are investing in our business on a number of different levels, most noticeably in terms of our new funeral home in West Kirby and the refurbishment of our other branches.”
Gemma added: “We also believe passionately in the importance of investing in our people through apprenticeships and by ensuring that all our funeral arrangers have passed professional qualifications recognised by the National Association of Funeral Directors.
“As an independent family business, we have more flexibility than the larger national brands which means we can more readily adapt funeral arrangements to meet the specific requests of families.”
Charles Stephens is finding that an increasing number of people are purchasing pre-paid funeral plans. The plans provide people with a caring, cost effective way to put their arrangements in place.
It also means a family member’s wishes will be carried out with the greatest care, respect and attention to detail.